Privacy Policy
Coastal Shores Landscape Construction Ltd.
Privacy Policy
Coastal Shores Landscape Construction Ltd.
Coastal Shores Landscape Construction Ltd. (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, protect and retain personal information when you interact with our website, contact us or inquire about our services.
Information You Provide
When you contact us through our website, Facebook, Instagram, by phone or by email, we collect the information you choose to provide. This may include your name, email address, phone number, project location, plans, budget, preferred timing, and photographs or documents you share about your property.
How We Use Your Information
We use this information to respond to inquiries, assess whether a project fits our services, discuss scope and budget, arrange consultations, prepare estimates and provide services you request.
We also maintain records reasonably necessary to manage our business, maintain customer relationships and meet applicable legal obligations.
Submitting an inquiry allows us to contact you regarding that inquiry and related services you have requested. It does not automatically subscribe you to unrelated promotional communications.
Where required, we obtain consent before sending additional marketing emails or messages. You may unsubscribe or withdraw your consent at any time.
Facebook and Instagram Inquiries
When you submit a lead form through Facebook or Instagram, we receive the contact details and project information you choose to submit.
Meta also collects and processes information under its own privacy policies. If a lead form uses phone verification, that verification process is managed by Meta.
You can review Meta’s Privacy Policy for additional information about its data practices.
Website Technical Information, Cookies and Tracking
When you visit our website, certain technical information may be collected automatically by our website, hosting provider and associated service providers. This may include your IP address, browser type, device information, pages visited, referring websites and interactions with our website.
Our website may use cookies and similar technologies for the following purposes:
Essential website functionality: Supporting website operation, security, performance and basic functionality.
Website analytics: Understanding website traffic, visitor interactions and website performance so we can improve the user experience.
Advertising measurement: Where advertising tracking technologies are enabled, measuring the effectiveness of advertising campaigns and understanding actions taken by visitors after interacting with advertisements.
Google-related tracking technologies, where enabled, may support website analytics, advertising conversion measurement and campaign performance reporting. Meta tracking technologies, where enabled, may support advertising measurement and related advertising functions.
The information processed through these technologies may include online identifiers, device and browser information, website interactions and conversion events, depending on the technologies enabled.
These third-party services may process information according to their own privacy policies:
You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect website functionality or limit analytics and advertising measurement.
Where required by applicable law, we obtain consent for the use of non-essential tracking technologies.
Sharing and Service Providers
We do not sell your personal information.
We may share personal information with authorized staff and trusted service providers where reasonably necessary to manage inquiries, operate our website and business systems, communicate with customers or provide requested services.
These service providers may include website hosting, email, customer relationship management, analytics and communication platforms.
Some service providers may process or store information outside Canada, where different privacy laws may apply.
We seek to limit the information shared to what is reasonably necessary for the intended purpose and may also disclose information with your consent or where permitted or required by law.
Protection and Retention
We use reasonable administrative, technical and organizational safeguards appropriate to the sensitivity of the information we collect.
Access to personal information is limited to authorized individuals who require it to perform their work. However, no electronic system or method of data transmission can guarantee absolute security.
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy and comply with applicable legal requirements.
Where personal information is used to make a decision that directly affects an individual, we retain it for the minimum period required by applicable law.
When personal information is no longer required, we securely delete it, destroy it or remove identifying details, as appropriate.
Your Choices and Privacy Requests
You may contact us to:
Request access to your personal information.
Request correction of inaccurate or incomplete information.
Ask how your personal information is collected, used or disclosed.
Withdraw consent, subject to applicable legal exceptions and retention requirements.
Raise a concern about our privacy practices.
Withdrawing consent may limit our ability to respond to an inquiry or provide requested services.
We may need to verify your identity before processing certain requests. We will respond in accordance with applicable privacy legislation.
Contact Information
If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact:
Privacy Officer: Ryan Law
Coastal Shores Landscape Construction Ltd.
Email: ryan@coastalshoreslandscape.ca
Phone: 604-218-4795
If a privacy concern remains unresolved, you may contact the Office of the Information and Privacy Commissioner for British Columbia.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technologies or applicable legal requirements.
The latest version will be published on this page with an updated effective date.
- Effective Date: October 17, 2026